Privacy Policy
At Snap Kitchenz, we are committed to protecting your personal information and your right to privacy.
🔒 Your data is safe with us. We never sell, rent or share your personal information with third parties for marketing purposes.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Personal Details: Full name, phone number, email address
- Delivery Information: Complete delivery address, city, postal code
- Order Details: Products ordered, order value, payment method
- Communication Data: WhatsApp messages and emails for order support
2. How We Use Your Information
We use your information solely to:
- Process and deliver your orders across Pakistan
- Confirm orders via WhatsApp or SMS
- Provide customer support and resolve complaints
- Send order updates and delivery notifications
- Improve our products and services based on feedback
3. Information Sharing
We only share your information with:
- Delivery Partners: To fulfill and deliver your order (name, address, phone only)
- Payment Services: EasyPaisa, JazzCash or Bank for refund processing only
- Legal Requirements: If required by Pakistani law or court order
We never sell your personal data to advertisers or third-party marketers.
4. Data Security
We take reasonable measures to protect your personal information:
- Secure storage of customer data
- Limited access to personal information — only authorized staff
- Regular review of our data collection and storage practices
5. Cookies
Our website may use cookies to improve your browsing experience. Cookies help us remember your preferences and understand how you use our website. You can disable cookies in your browser settings, though this may affect website functionality.
6. Your Rights
As a customer, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of promotional communications at any time
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Facebook, Instagram). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about your privacy, please contact us:
- 📞 WhatsApp: +92 339 4126023
- 📧 Email: snapkitchenz03@gmail.com
- 🕐 Hours: Monday to Saturday, 9AM – 9PM